(1)
(4) (S) The application for an e-service submitted by a user to an Authorised Service Provider or an authorised agent shall be accompanied by such service charge as may be determined by the Director of Electronic Service Delivery which is payable in cash/any other acceptable payment mode depending on the feasibility at the service location to the Authorised Service Provider, at the time of making the application.
The Director of Electronic Service Delivery may determine service charges, receipt format and the mode of payment for e-services by notification. The service charges may be revised once in two years.
The service charges may be different for different e-services such as,
(a) the status enquiry;
(b) print-outs related to e-services;
(c) the scanning of documents related to e-services;
(d) the acknowledgement receipt; and
(e) any other e-service.
The service charge shall not include any duly authorized taxes, charges, dues or any other money due in respect of a service payable by any person to the Competent Authority concerned that are otherwise payable under the respective Act, rule, regulation or order of the Government when making an application to the concerned Competent Authority.
The Authorized Service Provider/Authorised Agent shall issue a receipt for all payments received.