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Section 30: Maintenance of records of complaints

Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulatio…Central Regulations · 1997

(1) Every distributor of television channels shall maintain records of all complaints filed by the subscriber and such records shall include docket number, name and address of complainant, date and time of filing complaint, type of complaint and redressal date and time and confirmation from the subscriber that the complaint has been redressed.

(2) The records referred to in sub-regulation (1) shall be kept for a minimum period of three months from the date of resolution of a complaint and the distributor of television channels Page 33 of 67 shall produce the records whenever called upon by the Authority.

Page 34 of 67

CHAPTER VII PUBLICITY OF INFORMATION AND CONSUMER AWARENESS

Where this provision sits

ActTelecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.
Section30
Marginal noteMaintenance of records of complaints
JurisdictionCentral
StatusIn force as published by the source

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