Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.
Central Regulations · 199744 provisions
The enactment
| Type | Regulations |
|---|---|
| Year | 1997 |
| Jurisdiction | Central |
| Ministry | Ministry of Communications |
| Status | In force as published by the source |
| Provisions published | 44 |
| Subjects | technology, consumer |
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- Section 1 Short title, extent and commencement
- Section 2 Definitions
- Section 3 Provision of broadcasting services related to television
- Section 4 Procedure for new connection
- Section 5 Changes in subscription of broadcasting services related to television
- Section 6 Subscription of channels/bouquets
- Section 7 Deactivation of channels/bouquets from subscription
- Section 8 Notice of discontinuation and change in the nature of channel
- Section 9 Non availability of channels on distribution platform
- Section 10 Restriction on discontinuation and modification of subscribed bouquet during its lock-in period when all the constituent channels are available on distribution platform
- Section 11 Introduction, discontinuation and modification of bouquets in other cases
- Section 12 Temporary suspension of broadcasting services related to television on request from a subscriber
- Section 13 Disruption of broadcasting services related to television
- Section 14 Relocation of connection
- Section 15 Interruption of broadcasting services related to television due to preventive maintenance
- Section 16 Disconnection of broadcasting services related to television
- Section 17 Price protection to subscribers
- Section 18 Billing
- Section 19 Generation of post-paid bill
- Section 21 Details of information in the post-paid bill
- Section 22 Delivery of post-paid bills and payment
- Section 23 Pre-paid billing and payment
- Section 24 Supply and installation of the customer premises equipment
- Section 25 Customer care centre
- Section 26 Complaints handling by customer care centre
- Section 27 Time limit for redressal of complaints
- Section 28 Redressal of complaints by nodal officers
- Section 29 Complaints referred to the distributor of television channels by the Authority
- Section 30 Maintenance of records of complaints
- Section 31 Establishment of website
- Section 32 Customer care programming service
- Section 33 Public awareness campaign
- Section 34 Publicity of information by broadcasters
- Section 35 Prohibition of on screen display
- Section 36 Technical standards
- Section 37 Manual of Practice
- Section 38 Display of channels in EPG
- Section 39 Reporting to the Authority
- Section 40 Designation of compliance officer and his obligations
- Section 41 Identification of personnel
- Section 42 Privacy protection
- Section 43 Intervention by Authority
- Section 44 Application of other laws not barred
- Section 45 Repeal and Saving
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