(1) The Licensee shall provide information to consumers with regard to its offices/ designated officers to settle claims for compensation.
(2) Any person who is affected by the failure of the Licensee to meet the standards of performance specified herein and who seeks to claim compensation shall file his claim, with such a Licensee within a maximum period of 60 (sixty) days from the time such a person is affected by such failure of the Licensee to meet the standards of performance:
Provided that the Licensee shall compensate the affected person(s) within a maximum period of 90 (ninety) days from the date of filing his claim.
[PART III DELHI GAZETTE : EXTRAORDINARY 103
(3) In case failure of power supply is affecting one consumer, the default for the purpose of claiming compensation in such case shall be considered from the time the consumer has made the complaint.
(4) In case failure of power supply is affecting more than one consumer, the default for the purpose of claiming compensation in such case shall be considered from the time first consumer has made the complaint.
(5) In case the Licensee refuses to pay the compensation, the Licensee shall record the reasons in writing, giving due justification for their action and communicate the same to the consumer.
(6) In case the Licensee refuses to pay the compensation or if the affected person is aggrieved by nonredressal of his grievances, the aggrieved person can approach the respective Forum for redressal of grievances to seek such compensation.
(7) If the aggrieved person is not satisfied with the decision of the Forum, the affected consumer may approach the Ombudsman.
(8) If the claim for compensation is upheld by the Forum or Ombudsman, as the case may be, after following due process of Law, the compensation shall be determined in accordance with the Schedule-I of these Regulations:
Provided that the Forum or the Ombudsman may in addition to the compensation, award interest at the bank rate for the period from date when the compensation became first due:
Provided further that the compensation shall be payable but not later than 90 (ninety) days from the date of a direction issued by the Forum or by the Ombudsman, as the case may be.
(9) All payments of compensation shall be made by way of adjustment against current and/or future bills for supply of electricity:
Provided that the compensation is paid to the applicant who is not consumer, the Licensee shall compensate by any mode of payment approved by the Commission other than cash.