(1) For Guaranteed Standards of Performance, Licensee shall furnish to the Commission, in a report for every month and in a consolidated annual report, the following information:
(i) The levels of performance achieved by the Licensee with reference to the standards specified in Schedule – I as per the formats prescribed in Commission’s Orders;
(ii) The number of cases in which compensation were payable under these Regulations, and the aggregate amount of the compensation payable and paid by the Licensee as per the formats prescribed in the Commission’s Orders;
(iii) The number of claims made by consumers against the Licensee for failure to meet the Guaranteed Standards of Performance and the action taken by the Licensee including the reasons as to delay in payment, or non-payment of compensation for such claims;
(iv) The measures taken by the Licensee to improve performance in the areas covered by Guaranteed Standards and Licensee’s targets of improved performance for the ensuing year; and
(v) Status of number of cases booked under unauthorized use of electricity and theft of electricity.
(2) The monthly report under clause (1) above, shall be furnished to the Commission within 15 (fifteen) days of the close of the month and the annual report under the clause (1) shall be furnished to the Commission within 30 (thirty) days of the close of the financial year.
(3) The Licensee shall furnish to the Commission, in a report as per the formats for every quarter and in a consolidated annual report for each financial year, the following information as to the Overall Standards of Performance:
(i) The level of performance achieved with reference to those specified in Schedule – II as per the format prescribed in the Commission’s Orders; and 104 DELHI GAZETTE : EXTRAORDINARY PART III]
(ii) The measures taken by the Licensee to improve performance in the areas covered by Overall Standards and Licensee’s targets of improved performance for the ensuing year.
(1) The Quarterly report under clause (3) shall be furnished to the Commission within 15 (fifteen) days of the close of the quarter and the annual report under the said clause (3) shall be furnished to the Commission within 30 (thirty) days of the close of the financial year.
(2) The Commission may, as it deems fit and at such intervals, publish any information or part thereof, as furnished by the Licensee under these Regulations and not inconsistent with the Act.
CHAPTER - X MISCELLANEOUS