(1) The District Grievance Redressal Officer shall hear grievances regarding non-distribution of entitled food grain, and matters relating thereto, and take necessary action for their redressal in such manner as prescribed under these rules.
(2) No grievance shall be rejected unless an opportunity of being heard has been given to the complainant.
(3) The District Grievance Redressal Officer shall —
(a) monitor the regularity of distribution of food grains;
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(b) look into violations of entitlements passed on to the beneficiaries under the Targeted Public Distribution System Scheme – either suo motu or on receipt of grievances from any source including news items;
(c) recommend relief to be provided to the aggrieved persons by the public servant associated with the complaint:
Provided that the public servant shall be given reasonable opportunity of being heard before any penalty is imposed.
(d) monitor timely payment of Food Security Allowance, if applicable;
(e) update the District Level Vigilance Committee about status of the grievance redressal related to Targeted Public Distribution System in the District;
(f) receive summary report from Nodal Officers as per the provisions of rule 10 of the Food security Allowance Rules, 2015
(g) carry out other functions as may be directed by the Government from time to time