a. To lay down Standards of Performance;
b. To measure performance against the standards for the licensee in providing service;
c. To ensure that the distribution network performance meets a minimum standard which is essential for theconsumers installation to function properly;
d. To enable the consumers to design their systems and equipment to suit the electrical environment that theyoperate in; and e. To enhance the quality of the services to meet acceptable customer service standards in the short term andgradually move towards improved customer service standards in the long term.
6. LEGAL PROVISIONS
6.1 The Commission, in pursuance of Section 57, read with clause (i) of sub-section (I) of Section 86 of the Act, shall specify the Standards of Performance of the distribution licensees, intendingto serve as guidelines for them to operate their distribution system for providingquality and reliabilityof service;
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6.2 If a licensee fails to meet the standards specified under sub-section (I) of section 57 of the Act, without prejudice to any penalty which may be imposed, or prosecution which may be initiated, it shall be liable to pay to a person affected such compensation as may be determined under sub-section (2) of section 57 by the Commission;
6.3 Provided that before determination of compensation, the concerned licensee shall be given reasonable opportunity of being heard.
6.4 The Commission may, in exercise of the powers vested in it under section 58 of the Act, specify different standards under sub-section (I) of Section 57 of the Act for a class or classes of the licensees.