a. The level of performance achieved under sub-section (I) of section 57 of the Act;
b. The number of cases in which compensation was made under sub-section (2) of Section 57 of the Act and the aggregate amount of the compensation.
6.6 The Commission shall at least once in every year arrange for publication, in such form and manner, as it considers appropriate, of such information furnished to it under clause 6.5 above.
6.7 The Commission may, in exercise of the powers vested in it under section 142 of the Act, resort to penal action against the licensee responsible for non- fulfillment of the Standards of Performance.
7. STANDARDS OF PERFORMANCE
7. I The Standards specified in Schedule-I of these Regulations shall be the Guaranteed Standards of Performance, which are the minimum standards of service that a distribution licensee shall achieve. The guaranteed standards of performance shall be differentiated across the licensee's area based on the concentration of population. The categorization shall be applicable for urban areas, rural areas and remote areas.
7 .2 The failure of the licensee to achieve the guaranteed standards of service sh al I entail payment of compensation to the consumer as per Schedule - Ill of these Regulations.
7.3 The standards specified in Schedule - II of these Regulations shall be the Overall Standards of Performance which licensee shall seek to achieve in the discharge of its obligations.
8. COMPENSATION MECHANISM
8.1 If the licensee fails to meet the guaranteed standards of Performance as specified in Schedule - I, the licensee shall pay compensation to the affected person.
8.2 The minimum compensation to be paid by the licensee to the affected person is specified in Schedule - Ill of these Regulations.
8.3 Affected consumers will be required to make a claim for payment of compensation to the Divisional Engineer of their area of supply which shall be done within 30 days of violation of guaranteed standards. The payment of compensation shall be made as per the rates prescribed and decided by the Commission in Regulation No. 17 (schedule III) of these Regulations. In all cases of compensation, the compensation shall be made by way of adjustment against current and I or future bills for supply of electricity, but not later than 90 days from the date of violation of guaranteed standards, unless demanded by the consumer as direct payment. If the licensee, however, fails to dispense the compensation amount as laid down in Schedule - 111 of these regulations the aggrieved consumer(s) can approach the respective Consumer Grievances Redressal Forum (CGRF) for redressal of grievances of consumers to seek such compensation. In such event. additional penalty may be levied by CGRF depending upon the gravity of the complaint on the licensee for not faithfully implementing the regulations on case to case basis. Additional penalty as may be levied shall be remitted by the licensee to the Commission .
• 3 2. 2. 6 c,, / l'i - '1 {PARTIll-SEC. 4 THE GAZETTE OF INDJA : EXTRAORDINARY 26
8.4 In case of events affectingmore than one consumer, the provisions for payment of compensation specified i Schedule - Ill of these regulations shall be applicable to all concerned consumers when the data on consume inde.vingis available.
8 5 The Licensee shall complete consumer indexingwithin the specified time limits as under. from the date o commencement of these Regulations.
a. For "Urban Areas" to be completed within 12 months;
b. For "Rural Areas" to be completed in 18 months; and c. For "Remote Areas" to be completed in 24 months.
8.6 The Licensee shall maintain consumer-wise records regarding the guaranteed standards of performance in order to give a fair treatment to all consumers and avoid any dispute regarding violation of standards.8.7 The compensation paid by the licensee under clause 8.1 for the respective parameter. may be allowed to be recovered partly or fully in the revenue requirement of the licensee. keeping in view the extent to which the licensee is able to achieve the overall Standards of Perfonnance, as measured throughaudit or annual checks.8.8 The Commission may authorize the Commission staff or any independentagency to conduct annual checks, in order 10 monitor the compliance of the standards by the licensees, and submit the Report to the Commission.8.9 Remuneration to be paid to an independent agency to conduct annual checks as ma} be nominated by the Commission shall be paid by the licensee.
Methodologyfor Audit or Annual checks
8.10 Gradingof the report on Perfonnance Standards submitted by the licensee shall be done in two parts - reliabllit}and accuracy of the data.
Reliabilitygradin?
? c1i,b;1:yGrade Assessment of ReliabilityGrade Based on proper record wuh adequate procedures 8 Data has significant procedural de\.iations C Unsatisfactof}data