Shipping and Delivery Policy

1.1 Digital Only: Every CourtMesh product, including subscription plans, credit packs, and add-ons, is a digital service accessed through your web browser at our website and application domains. There is no physical component to any purchase, so no courier, postal, or logistics service is ever involved.

1.2 No Shipping Charges: Because nothing is physically shipped, CourtMesh never charges shipping, handling, packaging, or delivery fees. The price shown at checkout (inclusive of applicable GST) is the complete amount payable.

2.1 Instant Activation: Your purchase is delivered by activating the corresponding features, plan entitlements, or credits on your CourtMesh account. Activation happens automatically once our payment partner confirms your payment, which is typically instant. In rare cases (for example, when a bank confirms a UPI auto-pay mandate asynchronously), activation may take a few minutes after you complete the payment steps.

2.2 Where You Receive It: Delivery is made to the CourtMesh account you were signed in with at the time of purchase. Simply sign in to access your upgraded plan or credits. A payment receipt and tax invoice are also sent to your registered email address and remain available for download in the Billing section of your account.

2.3 Enterprise Plans: For enterprise agreements, delivery timelines (such as onboarding, workspace setup, and credit provisioning) are as agreed in your order form or contract with us. In the absence of an agreed timeline, provisioning is completed within 2 business days of payment confirmation.

3.1 Not Applicable to Digital Services: As no physical goods are involved, product exchanges and returns in the traditional sense do not apply to CourtMesh.

3.2 Plan Changes: If you wish to move to a different plan, you can upgrade or change your subscription at any time from the Plans page in your account. Cancellations and any refund eligibility are governed by our Cancellation and Refund Policy.

4.1 If Your Purchase Does Not Activate: If your payment was charged but your plan or credits do not appear on your account within 30 minutes, first try signing out and signing back in. If the purchase is still not reflected, contact us with your registered email address and the payment reference (visible in your bank or UPI app statement). We will investigate and either activate your purchase or refund the payment in full.

4.2 Our Commitment: You will never lose money for a service that was not delivered. Any payment we cannot match to a delivered service will be refunded to the original payment method.